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Refund and Returns Policy

LITTLE & KIND REFUND AND RETURNS POLICY

Last updated March 15, 2019.

Our wraps are lovingly handmade and there will be small variations in each. We hope you love everything that you order from us, but if something isn’t quite right please email hi@littleandkind.co.nz within 5 days of receiving your order.

We accept returns for wraps unused, in original condition with tags attached, and will provide a full refund less shipping expenses. All items must arrive back to us within 14 days of the original delivery date.

Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 working days.


LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hi@littleandkind.co.nz


SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at hi@littleandkind.co.nz and we will confirm an address for you to post the item to.


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.


SHIPPING

To return your product please email us at hi@littleandkind.co.nz so that we can confirm the address you need to ship to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over the value of $75, you should consider using a trackable shipping service or purchasing shipping insurance. We encourage you to return using recycled packaging to help us reduce waste.

We don’t guarantee that we will receive your returned item.